Effective Date: July 4, 2025
Welcome to ONEPLACE! These Terms and Conditions ("Terms") govern your access to and use of the ONEPLACE mobile application ("App") and website (collectively, the "Services"), provided by ONEPLACE, located in Ottawa, Ontario, Canada ("ONEPLACE," "we," "us," or "our").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, please do not use our Services.
By creating an account, placing an order, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
You must be at least 18 years old and capable of forming a binding contract to use our Services. By using the Services, you represent and warrant that you meet these eligibility requirements.
a. You may need to register an account to access certain features of the Services. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. b. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. c. ONEPLACE will not be liable for any loss or damage arising from your failure to comply with this Section.
a. License: Subject to your compliance with these Terms, ONEPLACE grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. b. Prohibited Conduct: You agree not to: * Use the Services for any illegal or unauthorized purpose. * Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity. * Interfere with or disrupt the integrity or performance of the Services or data contained therein. * Attempt to gain unauthorized access to the Services or its related systems or networks. * Transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature. * Use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of the Services. * Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas or algorithms of the Services. * Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from ONEPLACE. * Harass, abuse, or harm another person or group, including ONEPLACE employees, drivers, or restaurant staff. c. Availability: We strive to keep the Services available at all times but do not guarantee uninterrupted access. We reserve the right to suspend or withdraw access to all or any part of the Services without notice for maintenance, security, or any other reason.
a. Order Placement: When you place an order through the Services, you are making an offer to purchase the products from the selected restaurant. All orders are subject to acceptance by the restaurant and availability. b. Pricing: Prices for food items and delivery fees are displayed on the App and website. Prices may vary by location and restaurant. We reserve the right to change prices at any time. c. Payment: You agree to pay all charges incurred in connection with your orders, including the food price, delivery fees, taxes, and any applicable service charges. Payment is processed securely through third-party payment processors. You acknowledge and agree that ONEPLACE is not responsible for any issues arising from your payment processing. d. Cancellation Policy: * You may cancel an order only before the restaurant has confirmed preparation of the order. Once the restaurant confirms preparation, the order cannot be cancelled, and you will be charged the full amount. * ONEPLACE and/or the restaurant reserve the right to cancel an order in unforeseen circumstances (e.g., restaurant closure, item unavailability, driver issues). In such cases, you will be issued a full refund. e. Delivery: * We will make reasonable efforts to deliver your order within the estimated delivery time, but we do not guarantee specific delivery times. * You are responsible for providing an accurate and complete delivery address. If the delivery fails due to an incorrect address or the unavailability of the recipient, you may still be charged for the order. * Our drivers may attempt to contact you if they encounter issues with delivery. If they are unable to reach you after reasonable attempts, the order may be cancelled without a refund. f. Food Quality and Refunds: Please refer to our separate Refund Policy for details on eligibility for refunds, the refund request process, and non-refundable situations. Our Refund Policy is incorporated into these Terms by reference.
a. All content on the Services, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of ONEPLACE or its content suppliers and protected by Canadian and international copyright, trademark, and other intellectual property laws. b. The ONEPLACE name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ONEPLACE or its affiliates or licensors. You must not use such marks without the prior written permission of ONEPLACE.
a. You may have the opportunity to submit reviews, comments, and other content ("User Content") regarding restaurants and your experience. b. By submitting User Content, you grant ONEPLACE a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. c. You represent and warrant that you own or otherwise control all of the rights to the User Content that you post; that the User Content is accurate; that use of the User Content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify ONEPLACE for all claims resulting from User Content you supply. d. ONEPLACE has the right, but not the obligation, to monitor and edit or remove any User Content.
The Services may contain links to third-party websites or services that are not owned or controlled by ONEPLACE. ONEPLACE has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ONEPLACE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ONEPLACE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. ONEPLACE DOES NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ONEPLACE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ONEPLACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL ONEPLACE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OR USING THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless ONEPLACE, its affiliates, licensors, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your User Content, any use of the Services' content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Services.
These Terms and your use of the Services will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the courts of the Province of Ontario, Canada, and you irrevocably submit to the exclusive jurisdiction of such courts.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and ONEPLACE regarding your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.
If you have any questions about these Terms, please contact us at:
ONEPLACE Customer Support Email: legal@oneplace.site Mail: 305-305 Spence Ave Hawkesbury Ontario K6A 3A4
