Effective Date: July 4, 2025
ONEPLACE (referred to as "ONEPLACE," "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain through our food delivery application ("App") and website (collectively, "Services").
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
We collect various types of information from and about users of our Services, including:
a. Information You Provide Directly to Us:
Account Information: When you create an account, we collect your name, email address, phone number, and password.
Order Information: When you place an order, we collect details about your order, delivery address, payment information (e.g., credit card number, expiration date, CVV - processed securely by third-party payment processors), and any special instructions.
Profile Information: You may choose to provide additional profile information, such as your dietary preferences, favorite restaurants, or a profile picture.
Communications: When you communicate with us, such as through customer support, surveys, or feedback forms, we collect the content of your communications.
Promotional Information: If you participate in promotions or contests, we may collect information relevant to your participation.
b. Information We Collect Automatically:
Location Information: With your permission, we may collect precise location data from your device to facilitate delivery services (e.g., to show nearby restaurants, for drivers to find your location). If you do not grant permission, we may still infer your general location based on your IP address.
Usage Information: We collect information about how you interact with our Services, including the pages you view, the features you use, the restaurants and menu items you browse, the time and date of your visits, and the referring and exit pages.
Device Information: We collect information about the device you use to access our Services, including the device type, operating system, unique device identifiers, IP address, mobile network information, and browser type.
Log Data: Our servers automatically record information that your browser sends whenever you visit our website or use our App. This log data may include your IP address, browser type and settings, the date and time of your use, and cookie data.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information, personalize your experience, analyze usage patterns, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.
c. Information We Collect from Third Parties:
Payment Processors: When you make a purchase, your payment information is collected and processed by third-party payment processors (e.g., Stripe, PayPal). We do not directly store your full payment card details, but we may receive limited information from these processors to confirm your payment (e.g., the last four digits of your card).
Social Media: If you link your ONEPLACE account with a third-party social media service, we may receive information from that service (e.g., your public profile information) according to their policies.
Marketing and Analytics Partners: We may receive information from third-party marketing and analytics partners, which helps us to improve our services and advertising.
We use the information we collect for various purposes, including:
To Provide and Improve Our Services:
Processing and fulfilling your orders.
Facilitating deliveries and communicating with drivers.
Personalizing your experience and providing recommendations.
Maintaining, improving, and developing new features and functionalities of our Services.
Troubleshooting and addressing technical issues.
For Communication:
Sending you order confirmations, delivery updates, and important service-related notices.
Responding to your inquiries and providing customer support.
Sending you marketing and promotional communications about our Services, special offers, and partner restaurants (with your consent where required).
For Safety and Security:
Detecting and preventing fraud, unauthorized access, and other malicious activities.
Enforcing our terms and conditions and other policies.
Protecting the rights, property, or safety of ONEPLACE, our users, or others.
For Analytics and Research:
Analyzing usage patterns and trends to understand how users interact with our Services.
Conducting research and analysis to improve our offerings.
Monitoring the effectiveness of our marketing campaigns.
For Legal Compliance:
Complying with applicable laws, regulations, and legal processes.
Responding to lawful requests from public authorities.
We may share your information with the following categories of third parties:
Restaurants: We share your order details (including your name, delivery address, phone number, and special instructions) with the restaurants from which you order to enable them to prepare and fulfill your order.
Delivery Drivers: We share your name, delivery address, phone number, and order details with our delivery drivers to facilitate the delivery of your order.
Payment Processors: Your payment information is shared directly with secure third-party payment processors to complete transactions.
Service Providers: We engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, customer support, marketing, and IT services. These service providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
Marketing and Advertising Partners: We may share non-personally identifiable information (e.g., aggregated data, anonymized usage data) with third-party advertising partners to deliver targeted advertisements and measure the effectiveness of our campaigns. With your consent, we may also share certain identifiers for personalized advertising.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Compliance and Protection: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to:
Comply with legal obligations.
Protect the rights, property, or safety of ONEPLACE, our users, or the public.
Investigate or prevent potential violations of our terms of service or illegal activities.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
You have certain choices and rights regarding your personal information:
Account Information: You can access, review, and update your account information at any time through the ONEPLACE App settings.
Location Information: You can enable or disable location services for the ONEPLACE App through your device settings. Please note that disabling location services may impact the functionality of certain features.
Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails. You may still receive non-promotional service-related communications.
Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed. If you choose to decline cookies, some features of our Services may not function properly.
Access, Correction, and Deletion: Depending on your jurisdiction, you may have the right to request access to your personal information, request corrections to inaccurate data, or request the deletion of your personal information. To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.
Do Not Track: Some web browsers offer a "Do Not Track" signal. At this time, ONEPLACE does not respond to "Do Not Track" signals.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.
Your information may be stored and processed in Canada or any other country where ONEPLACE or its service providers maintain facilities. By using our Services, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws than those in your jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our App and website and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
ONEPLACE Customer Support Email: privacy@oneplac.site Mail: 305-305 Spence Ave Hawkesbury Ontarion K6A 3A4
